Delivery & Returns
Delivery Information - Free UK Delivery on all orders over £60.
We aim to deliver your items within 4-6 working days, if you would like your delivery sooner than this, please call and we can discuss what alternatives there are.
We use different delivery services in the UK depending on the most appropriate for your order. Deliveries of products will usually be made within 10 days of receipt of your order and cleared payment. Please allow up to 30 working days if your order is for a product that is difficult to ship, currently out of stock, is made to order or requires any alterations you have requested. If we are unable to fulfil your order for any reason within the 10 day period we shall advise you. You may then choose to cancel your order or extend the agreed delivery time.
We cannot guarantee delivery times or dates and whilst we aim to pass on any special instructions you give us, we cannot guarantee these will either be passed on or acted on by the delivery service. We are not responsible for any charges you may incur if you miss a delivery and either have to collect this yourself from a distribution hub or are charged by the service provider for re-delivery.
You can track your order with a tracking code that will be emailed to you from the courier.
Out of Stock
If an item is out of stock we will get in touch with you to offer an alternative or to advise on when will next be available.
Any import duties and taxes that may be due are the sole responsibility of the recipient of the goods.
If you wish to return your purchase please inform us as soon as possible either by email firstname.lastname@example.org or telephone 07968 414953. Refunds will only be issued on our receipt of the item in its original condition and in the original packaging.
We can arrange return of an item to be collected from you by a courier, this will incur a charge to be deducted off the refund. As per the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, items should be returned within the 14 day cancellation period.
If your order is incorrect or arrives damaged please notify us within 48 hours of delivery. You will need to return your order in its original packaging within 14 days of receipt.
Items should be returned to;
35 The Cranbrooks
Please obtain proof of dispatch we cannot accept responsibility for goods lost or damaged in transit.